Vacancies

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American Express Travel

Senior VIP Consultant (Permanent) Gauteng- Centurion -Retail
Publication: 25 Jun 2015

Job Description

An outgoing person that enjoys working within a team.  Able to handle pressure as this is a demanding In-House environment.

  • Ability to handle pressure and volume

  • Offering a consistent extra mile service while adhering to the SOP and SLA

  • Client retention

  • Value add, VIP, service offering, over and above senior consultant responsibilities

 

  • A client centric mentality, with consistent extra mile service

  • Ability to build relationships with TTS clients with both their leisure & corporate travel

  • Adhere to TTS /client turnaround times

  • Additional services to that of regular consultants in that the following value adds are also offered to the VIP clients:

  • Online check in and boarding pass printing (where applicable)

  • Restaurant reservations or suggestions as well as restaurant reservations within the accommodation establishment where the VIP guest is staying

  • Spa Services

  • Recommendations on nightlife hot-spots  & tourist attractions

  • Booking transportation (limousines, yachts, helicopter flips etc.)

  • Notifications on high flyer type packages i.e. Hot air ballooning of the Masai Mara / special events etc.

  • Procurement of tickets to special events or tourist attractions

  • Packages including Tourvest owned hotels (notifications on any type of weekend special etc.)

  • Upgrade requests with the suppliers for the VIP clients e.g. room upgrade, cabin upgrade, status upgrade (airline frequent flyer)

  • Go-between between Groups and VIP – CEO conference – be the point of contact and work in conjunction with groups

  • Possible complimentary transfers offering to VIP clients

  • Discount vouchers at Tourvest restaurants, hotels, jewellery stores, Forex (discount commission)

  • Issue the client with a VIP Card

  • Immediate Turnaround times  where possible

  • Personalised service, including one-on-one, face-to-face travel consultations by appointment where VIP consultant is onsite to the linked business

Availability

ASAP

Required Qualifications

  • Matric Qualification

  • Travel DiplomaMinimum 6 years experience with at least 4 being in a senior role in a similar organisation

  • Beginners and intermediate and advance fares course

  • Ticket reissue course

  • Ticketing course

  • Super User course

  • Business with charm and savvy (Excl External Applicants)

  • Customer service course

  • Sound geographical knowledge

  • Sound visa knowledge

  • SAM and AGM course

  • Travelit an advantage

Location

Centurion

General Details

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. The VIP consultant should provide our clients with an enhanced 24-hour service as well as create personalised and one-on-one interaction with the VIP clients for better understanding and Service Excellence.  Ensure the on-going of all encompassing viability of the Tourvest Travel Services division.

  • Knowledge and work on the Amadeus/Galileo GDS

  • Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc

  • Accurately complete all reissues

  • Ability to complete all refunds accurately

  • Ensure corporate fares are utilizedLimited QC rejections

  • Ability to accurately conclude multi-sector/round the world reservationsAlignment to all TTS polices/procedures found on Dashboard

  • Fully conversant with the paperless procedureFull understanding of the SOP  manual

  •  Full alignment to the TTS SOPFully conversant with preferred partners both of TTS and the Ability to update all travelers profiles client

  • Understanding and adhering to the clients’ travel policies and procedures

  • The ability to advise the solution to the problem

  • Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings

  • No tickets to be on the uninvoiced ticket list

  • All Emergency Call Centre (ECC) charges invoiced out the following day

  • All vouchers correctly issued and emailed to the client and supplier

  • Cost conscious for both TTS and the client

  • Understanding and adhering to the clients’ travel policies and procedures

  • The ability to advise the solution to the problem

Application details

Contact Name :Nomsa Mathebula

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