Vacancies

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Rennies

Personal ITC Consultant (Permanent) Gauteng- Braamfontein - Gauteng -Other
Publication: 08 Jul 2015

Job Description

KEY PERFORMANCE OBJECTIVES

 

  • Uncover and understand the needs of the leisure traveller as well as his/her significant others who may be joining the traveller on the trip.

  • Ensure that all bookings are facilitated according to the traveller’s needs, requirements and budget.

  • Ensure that the relationship with the traveller is maintained so as to generate repeat business.

  • Ensure that sound relationships with leisure-specific suppliers and partners are maintained and nurtured (suppliers include Forex; BidVest Bank, HRG, car hire companies, airlines, accommodation properties, tour operators).

  • Ensure that information and documentation provided to admin and Finance is of an acceptable and standardised quality.

  • Contribute towards the effective functioning of the team via:

  • Supporting and assisting in the development of new leisure consultants and more junior leisure staff.

  • Attending and contributing towards staff meetings.

  • Sharing of knowledge with colleagues (incl. learnings from educationals, training opportunities, specific customer- and supplier-related incidents; product knowledge)

  • Live the organisation’s values and display behaviour in accordance with the service non-negotiables.

     

CUSTOMER INTIMACY/SATISFACTION

     

Customer enquiries

  • Ensure that enquiries are actioned and resolved to the clients’ satisfaction.

 

            Customer service delivery

  • Accept accountability for the leisure travel solution/experience provided to the client.  Ensure that all travel bookings are facilitated according to process standards, professionalism and client needs

Service the client according to the RT service non-negotiables.

OPERATIONAL EXCELLENCE

 

  • Adherence to internal policies/processes

  • Ensure that all standardised processes are adhered to.

  • Quality standards

  • Ensure that information and documentation provided to admin and Finance is of

        an acceptable quality standard.

  • Behaviour

  • Live the organization’s values and display behavior in accordance with the

            non-negotiable.

Required Qualifications

QUALIFICATIONS AND EXPERIENCE

 Matric

Diploma in Travel and Tourism or relevant equivalent courses or experience.

Location

Braamfontein - Gauteng

General Details

Rennies Travel would like to appoint a Personal ITC Consultant in Gauteng.

 

Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:

 

- Integrity

- Passion

- Innovation

- Inclusivity

- Accountability

 

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to paula.peters@renniestravel.com

 

NB: This appointment will be made in accordance with our commitment to Employment Equity.

Application details

Contact Name :Paula Peters

Contact Phone:011 407 2400

Apply Now