Vacancies

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Travelstart

After Hours Ticketing Agent (Permanent) Western Cape- Cape Town CBD -Ticketing
Publication: 22 Jul 2015

Job Description

You will be responsible for all ticketing, amendments, reissues and bank payment processes for the business during After Hours shifts; 16:00 - 00:00 on weekdays including public holiday and weekend work. 

Responsibilities of Role:
  • Actioning all ticketing related queries and processes from all departments
  • Providing world-class customer service to our clients.
  • Responsible for all accounting and invoicing relating to the payment of airline tickets and Travelstart products.
  • Processing of credit card and bank payments resulting in tickets being issued or reissued, in an accurate and timely manner.
  • Fraud profiling for all South African credit card payments for all online bookings and assistance where needed for other departments and markets.
  • Processing of amendments and reissues accurately and according to the IATA fare rules
  • Respond to all relevant inbound phone calls as required from customers
  • Respond to all relevant inbound SMS' and emails from customers.
  • Maintain a high quality standard set out by the quality procedure and company policy.
  • Queue management.

Salary

Market-related

Required Qualifications

Technical Skills Requirements:
  • 2 Years knowledge of Amadeus (not an interface), Fares, Ticketing and Invoicing systems
  • Must have access to ADSL
  • English Essential

Location

Cape Town CBD

General Details

Personal Competency Requirements:
  • Diligent
  • Attention to detail
  • Accuracy
  • Team player
  • Self motivated
  • Being able to multitask
  • Be proactive with a positive approach
  • Time management
  • Trustworthy
Unfortunately this opportunity is only open to South Africans or Permanent Residences of South Africa.
If you are interested in this GREAT opportunity email your CV to hr@travelstart.com with After Hours Ticketing Agent in the subject line.

Any applicants not meeting the minimum requirements will not receive a response.
Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.

Application details

Contact Name :Zarah

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