Vacancies

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American Express Travel

Senior Consultant (Africa) (Permanent) Gauteng- Rivonia -Retail
Publication: 03 Aug 2015

Job Description

An outgoing person that enjoys working within a team.  Able to handle pressure as this is a demanding In-House environment. Exposure to Africa critical

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Working hours will vary to normal office hours to accommodate Africa operating hours

Availability

ASAP

Salary

Neg

Required Qualifications

  • Matric Qualification

  • Travel Diploma6 years of experience with at least 2 being in a senior role in a similar organisation

  • Beginners and intermediate and advance fares course

  • Ticket reissue course

  • Ticketing course

  • Super User course

  • Business with charm and savvy (Excl External Applicants)

  • Customer service course

  • Sound geographical knowledge

  • Sound visa knowledge

  • SAM and AGM course

  • Amadeus

  • Galileo

Location

Rivonia

General Details

  • Knowledge and work on the Amadeus & Galileo GDS

  • Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.

  • Accurately complete all reissues

  • Ability to complete all refunds accurately

  • Ensure corporate fares are utilized

  • Knowledge of Africa is critical

  • Knowledge of Travelit a plusLimited QC rejections

  • Ability to accurately conclude multi-sector/round the world reservationsAdherence to all TTS polices/procedures found on Dashboard

  • Fully conversant with the paperless procedureFirm understanding and adherence to the TTS Standard Operating Procedures

  • Fully conversant with preferred partners both of TTS and the client

  • Ability to update all travelers profilesEnsure that all fees are correctly charged at time of ticketing including invoicing and referral bookings

  • No tickets to be on the uninvoiced ticket list

  • All ECC charges invoiced out the following day

  • All vouchers correctly issued and emailed to the client and supplier

  • Cost conscious for both TTS and the clientUnderstanding and adhering to the clients’ travel policies and procedures

  • The ability to advise the solution to the problem

  • Attendance of company meetings and functions/team building

  • Building and maintain multi- level relationship within TTS

  • Networking at industrial related events

  • Team playerA client centric mentality, with consistent extra mile service

  • Ability to build relationships with TTS clients

  • Immediate attention to any client complaint

  • Adhere to TTS /client turnaround times

Application details

Contact Name :Nomsa Mathebula

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