Vacancies

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Travcorp SA (Pty) Ltd

Direct Reservations Consultant (Permanent) Gauteng- Rosebank, Johannesburg -Retail
Publication: 06 Aug 2015

Job Description

  • Answer telephones and respond to direct customer requests;
  • Assist with walk in passengers by offering all our services including booking air;
  • Generate new business from Directs by following up on all enquires and leads
  • Project a professional company image through phone interaction and good Customer Service
  • Sell all products and book in the reservations system, Tropics;
  • Provide customers with product and service information;
  • Upsell products and services;
  • Transfer customer calls to appropriate staff;
  • Identify, research and resolve customer / agent issues;
  • Follow up on customer inquiries not immediately resolved;
  • Reply to all customer requests both telephonic and email within 24 hours;
  • Recognise, document and alert the Manager of trends in customer / agent calls;
  • Recommend process improvements where needed;
  • Ensure your product knowledge is continually updated on all brochures;
  • Assist your team members where necessary with product knowledge;
  • Assist your team members with reservations bookings when needed to help achieve targets;
  • Ensure all customer details are captured for a Directs database;
  • Other duties as assigned within the Reservations Department.

Availability

As soon as possible

Salary

* Negotiable salary * 50% contribution to Discovery Medical Aid * 7.4% contribution towards the organization’s Provident Fund

Required Qualifications

  • Diploma or Degree in Travel is required. 
  • A minimum of 2 - 3 years’ experience is required in the retail industry, preferably in a similar role.
  • Must have experience on the GDS, preferably Amadeus.
  • Experience in Direct Sales will be an advantage. 

Location

Rosebank, Johannesburg

General Details

Please note : If no response is received by 31 August,  please regard your application as being unsuccessful.

Application details

Contact Name :Lana Lotter

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