Vacancies

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American Express Travel

Senior Rover (Permanent) Gauteng- Johannesburg (Various) -Retail
Publication: 28 Sept 2015

Job Description

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Ensure the on-going of all-encompassing viability of the Tourvest Travel Services division.

Availability

ASAP

Salary

Neg

Required Qualifications

  • Matric Qualification

  • Travel Diploma

    Minimum 6 years experience with at least 4 being in a senior role in a similar organisation

  • Beginners, intermediate and advanced fares course

  • Ticket reissue course

  • Ticketing course

  • Super user courses

  • Business with charm and savvy

  • Customer service course

  • Sound geographical knowledge

  • Sound visa knowledge

  • SAM and AGM course

Location

Johannesburg (Various)

General Details

  • Knowledge and work on the Amadeus/Galileo GDS

  • Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc

  • Accurately complete all reissues

  • Ability to complete all refunds accurately

Ensure corporate fares are utilizedLimited QC rejections

  • Ability to accurately conclude multi-sector/round the world reservationsAlignment to all TTS polices/procedures found on Dashboard

  • Fully conversant with the paperless procedureFull understanding of the SOP  manual

  • Full alignment to the TTS SOP

Fully conversant with preferred partners both of TTS and the Ability to update all travelers profiles client

  • Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings

  • No tickets to be on the uninvoiced ticket list

  • All ECC charges invoiced out the following day

  • All vouchers correctly issued and emailed to the client and supplier

Cost conscious for both TTS and the clientUnderstanding and adhering to the clients’ travel policies and procedures

  • The ability to advise the solution to the problem

  • A client centric mentality, with consistent extra mile service

  • Ability to build relationships with TTS clients

  • Immediate attention to any client complaint

  • Adhere to TTS /client turnaround times

Application details

Contact Name :Yolande Malebo

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